Welcome to the introductory episode of "An Incomplete History of Online Communities," a podcast that delves into the fascinating evolution of online communities and platforms. Hosted by David DeWald, a seasoned community professional with 25 years in the field, this...
Community Manager Live
While the show is on hiatus, please enjoy my musings.
Mastering Community Management: Strategies, Tools, and Continuous Improvement
Becoming a Community Professional is a fulfilling and rewarding career that requires a unique set of skills and experience. To become successful, it's important to start with customer service experience. This will help you develop your communication, problem-solving,...
Unlocking the Potential: How AI can Transform Online Community Management
The impact of Artificial Intelligence (AI) on the management of online communities and social media platforms is multifaceted, affecting various aspects such as onboarding systems, moderation, engagement, and connecting members. Onboarding Systems The onboarding...
Community Vs. Audience: What’s the difference?
Community A community typically refers to a group of individuals who share common interests, goals, or values and actively engage with one another. Members of a community interact, collaborate, and support each other, forming a sense of belonging and shared identity....
What Exactly is a Full Stack Community Professional?
For years Community Management focused on building relationships, driving engagement, and cultivating positivity among group members. However, as online platforms grow more complex and community needs become more diverse, the responsibilities of community managers...
The Power of Ambiversion: How Blending Introversion and Extroversion Makes Ideal Community Professionals
As digital spaces continue expanding social connections, community leadership requires nuanced skills accommodating diverse personalities. Many wonder if an introverted disposition offline can transition smoothly to the extroverted engagement often associated with...
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Meet David DeWald
David DeWald is a well-known online Community Professional with extensive experience in building, maintaining, and managing online communities. He has been involved in the field since the late 1990s and has worked with various organizations and businesses to establish and grow their online presence.
David is also active within the community management industry, sharing his knowledge and insights through various channels such as blogging, public speaking, and participating in online forums dedicated to the topic. Among his peers, he is respected for his expertise in community engagement, moderation, and development.
Community Professional at Ciena
Meet Tim McDonald
Tim has worked with No Kid Hungry, Cinnabon, and Carvel Ice Cream where he lead the overall marketing vision, strategy and execution of social media activations, including blogger programs and influencer relationships. In the two years working directly on the No Kid Hungry campaign, Giving Tuesday fundraising increased from $56,000 to over $249,000 in 2015.
Previously the Director of Community for The Huffington Post, where he set strategy and oversaw a team of moderators, support and standards for the leading online news site with over 300 million comments and 70,000 bloggers. Prior to this position, Tim built and managed a community for Huffington Post’s live streaming network, HuffPost Live, resulting in over 9,600 guests from more than 85 countries have joining live on-air and over 1.3 million comments on the platform.