Community Manager Live is currently on hiatus. If you enjoy authentic, reflective discussions about community building, please check out the blog below for insights and practical tips on community management.
Community moderation is not the “clean-up crew” of the internet. It is the intentional design of human behavior through digital structures. Every rule you write is a feature. Every banner you upload is an interface choice. Every “first post” is a prototype.
Stop waitin…
So, you just created a subreddit or got the invite to join a mod team. Maybe you’re excited to clean up the “trash,” or maybe you’re terrified of ruining the “vibe.” Either way, most new mods start with the same broken mindset: you’re either a…
A stubborn myth: communities don’t appear just because you launch a space; they grow when you start small, hand‑pick the right people, design reasons for them to rely on each other, and keep tending the relationships long after the launch glitter fades.
Why “more followers” won’t save you from a relationship problem The big mistake everyone keeps making Somewhere along the way, “We’re building a community” became a fancy way of saying “We’re getting more followers.” Slack workspaces with no conversation got rebranded…
From a community strategist’s point of view, the biggest mistake I see is organizations hiring “a social person” and expecting community outcomes. Followers, impressions, and clicks do not automatically turn into belonging, advocacy, or retention. Those come from …
Online community management is crucial for brands seeking to deepen customer loyalty, drive engagement, and foster organic growth. By nurturing a vibrant community of advocates, content creators, and problem-solvers, brands not only enhance customer retention but also…
David DeWald is a pioneering online community professional with over 25 years of experience building, managing, and evolving digital communities of all sizes—some reaching millions of members. Since the late 1990s, he has partnered with diverse organizations and businesses to establish impactful online presences that foster engagement and growth. David is widely respected among his peers for his deep expertise in community strategy, engagement, moderation, and advocacy development. Beyond managing communities, he actively contributes to the industry through thought leadership, including public speaking, and blogging, sharing actionable insights to elevate the practice of community management globally.
