As a Community Professional, you may find yourself frequently typing out similar responses to common questions or situations. This can be a repetitive and time-consuming task, particularly if you’re managing several communities across various platforms. One solution to this issue is to use a “text expander” tool, which can help you streamline your work and save time.

A text expander is a software program that enables you to create shortcuts for frequently used phrases or sentences. When you enter a shortcut, the text expander automatically expands it into the full phrase or sentence. For example, instead of typing out “Thank you for your message. We will look into this and get back to you as soon as possible,” you could create a shortcut such as “tymsg” that expands into the full sentence.

Here are some advantages of using a text expander as a Community Professional:

Saves time

By using a text expander, you can save time and avoid repetitive typing. Instead of typing out the same responses repeatedly, you can create shortcuts that expand into the full text with just a few keystrokes.

Consistency

When managing several communities across various platforms, maintaining consistency in your responses can be challenging. By using a text expander, you can ensure that your responses are consistent and on-brand.

Accuracy

When typing quickly, mistakes are easy to make. With a text expander, you can create pre-written responses that are accurate and error-free.

Efficiency

Community management frequently demands a prompt response time. By using a text expander, you can respond to inquiries and comments more quickly, which can enhance your overall efficiency as a Community Professional.

Personalization

While text expanders are pre-written, you can still personalize your responses by including specific details or names. This enables you to provide a personalized response without spending a lot of time typing.

Overall, using a text expander as a Community Professional can help you streamline your work and save time, while also ensuring consistency, accuracy, and efficiency in your responses. By using a text expander, you can focus on building relationships with your community members and providing excellent customer service, rather than spending time on repetitive tasks.

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