Expert Community Management resources for professionals. Explore the history, strategies, and practical guides to building online communities from a 25-year industry veteran.
Online communities have become vibrant spaces for sharing ideas, fostering friendships, and building professional networks. However, as these virtual gathering places grow, so does the complexity of interactions among their members. This complexity can sometimes lead...
The hum of a lively party fills the air, where every guest feels seen, heard, and valued. This is the essence of a great gathering, and it's not confined to the physical world. In the digital realm, the art of hosting is just as crucial, if not more so, where the...
In the world of data analysis, understanding client goals is crucial. By asking the right questions and engaging stakeholders, analysts can narrow down the scope of analysis and make better decisions. But data analysis is not a one-size-fits-all process - different...
Building trust requires genuine listening and vulnerability. We live in a world that often feels inauthentic. From filtered photos on social media to careers built on exaggeration, fakery abounds. In a sea of phoniness, people yearn for something real. That's why...
Welcome to the introductory episode of "An Incomplete History of Online Communities," a podcast that delves into the fascinating evolution of online communities and platforms. Hosted by David DeWald, a seasoned community professional with 25 years in the field, this...
Becoming a Community Professional is a fulfilling and rewarding career that requires a unique set of skills and experience. To become successful, it's important to start with customer service experience. This will help you develop your communication, problem-solving,...
David DeWald is a pioneering online community professional with over 25 years of experience building, managing, and evolving digital communities of all sizes—some reaching millions of members. Since the late 1990s, he has partnered with diverse organizations and businesses to establish impactful online presences that foster engagement and growth. David is widely respected among his peers for his deep expertise in community strategy, engagement, moderation, and advocacy development. Beyond managing communities, he actively contributes to the industry through thought leadership, including public speaking, and blogging, sharing actionable insights to elevate the practice of Community Management globally.
Tim has worked with No Kid Hungry, Cinnabon, and Carvel Ice Cream where he lead the overall marketing vision, strategy and execution of social media activations, including blogger programs and influencer relationships. In the two years working directly on the No Kid Hungry campaign, Giving Tuesday fundraising increased from $56,000 to over $249,000 in 2015.
Previously the Director of Community for The Huffington Post, where he set strategy and oversaw a team of moderators, support and standards for the leading online news site with over 300 million comments and 70,000 bloggers. Prior to this position, Tim built and managed a community for Huffington Post's live streaming network, HuffPost Live, resulting in over 9,600 guests from more than 85 countries have joining live on-air and over 1.3 million comments on the platform.
