Expert Community Management resources for professionals. Explore the history, strategies, and practical guides to building online communities from a 25-year industry veteran.
The impact of Artificial Intelligence (AI) on the management of online communities and social media platforms is multifaceted, affecting various aspects such as onboarding systems, moderation, engagement, and connecting members. Onboarding Systems The onboarding...
Community A community typically refers to a group of individuals who share common interests, goals, or values and actively engage with one another. Members of a community interact, collaborate, and support each other, forming a sense of belonging and shared identity....
For years Community Management focused on building relationships, driving engagement, and cultivating positivity among group members. However, as online platforms grow more complex and community needs become more diverse, the responsibilities of community managers...
As digital spaces continue expanding social connections, community leadership requires nuanced skills accommodating diverse personalities. Many wonder if an introverted disposition offline can transition smoothly to the extroverted engagement often associated with...
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. Technology undoubtedly transforms possibilities for group interaction and coordination at unprecedented scales. Automated tools streamline back-end...
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. Communities strive to cultivate an atmosphere of care, positivity and empowerment overall. However, a common misperception exists that successful...
David DeWald is a pioneering online community professional with over 25 years of experience building, managing, and evolving digital communities of all sizes—some reaching millions of members. Since the late 1990s, he has partnered with diverse organizations and businesses to establish impactful online presences that foster engagement and growth. David is widely respected among his peers for his deep expertise in community strategy, engagement, moderation, and advocacy development. Beyond managing communities, he actively contributes to the industry through thought leadership, including public speaking, and blogging, sharing actionable insights to elevate the practice of Community Management globally.
Tim has worked with No Kid Hungry, Cinnabon, and Carvel Ice Cream where he lead the overall marketing vision, strategy and execution of social media activations, including blogger programs and influencer relationships. In the two years working directly on the No Kid Hungry campaign, Giving Tuesday fundraising increased from $56,000 to over $249,000 in 2015.
Previously the Director of Community for The Huffington Post, where he set strategy and oversaw a team of moderators, support and standards for the leading online news site with over 300 million comments and 70,000 bloggers. Prior to this position, Tim built and managed a community for Huffington Post's live streaming network, HuffPost Live, resulting in over 9,600 guests from more than 85 countries have joining live on-air and over 1.3 million comments on the platform.
