Expert Community Management resources for professionals. Explore the history, strategies, and practical guides to building online communities from a 25-year industry veteran.
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. Among prevailing misperceptions surrounding Community Management roles exists the notion anyone could successfully fill such positions given their...
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. A common misperception frames Community Management strictly as an operational role where personal connection and caring for individuals holds little...
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. A pervasive myth exists that Community Management involves little more than casual conversation and social interactions, making it an easy career path...
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. As technology permeates daily life, it's all too easy to perceive community solely through online spaces like forums and social networks - but...
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. A pervasive myth surrounding community work frames it primarily as a vehicle for revenue generation and business growth through metrics like user...
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. There exists a pervasive notion that Community Management careers demand specific professional backgrounds in roles like marketing, customer service, or...
David DeWald is a pioneering online community professional with over 25 years of experience building, managing, and evolving digital communities of all sizes—some reaching millions of members. Since the late 1990s, he has partnered with diverse organizations and businesses to establish impactful online presences that foster engagement and growth. David is widely respected among his peers for his deep expertise in community strategy, engagement, moderation, and advocacy development. Beyond managing communities, he actively contributes to the industry through thought leadership, including public speaking, and blogging, sharing actionable insights to elevate the practice of Community Management globally.
Tim has worked with No Kid Hungry, Cinnabon, and Carvel Ice Cream where he lead the overall marketing vision, strategy and execution of social media activations, including blogger programs and influencer relationships. In the two years working directly on the No Kid Hungry campaign, Giving Tuesday fundraising increased from $56,000 to over $249,000 in 2015.
Previously the Director of Community for The Huffington Post, where he set strategy and oversaw a team of moderators, support and standards for the leading online news site with over 300 million comments and 70,000 bloggers. Prior to this position, Tim built and managed a community for Huffington Post's live streaming network, HuffPost Live, resulting in over 9,600 guests from more than 85 countries have joining live on-air and over 1.3 million comments on the platform.
