Expert Community Management resources for professionals. Explore the history, strategies, and practical guides to building online communities from a 25-year industry veteran.
This is part of a blog series on 10 Myths About Community Management, please see the main article for more details. There exists a common misperception that Community Management is simply about reactively enforcing rules and policing member behavior online. While...
This is part of a blog series on 10 Myths About Community Management, please see the main article for more detials. One common misperception is that social media management and Community Management refer to the same job. While online platforms are undoubtedly part of...
For many years now, the field of Community Management has been growing rapidly. With the rise of social media and online communities, there is a need for professionals to foster healthy conversations and bring people together. However, there are still many...
The Internet has revolutionized the way we communicate and connect with others. As the popularity of online communities continues to grow, there is an increasing interest in exploring the potential impact that these virtual spaces can have on society. This forward-looki…
Over the past few years, trust in big social media platforms like Facebook and Twitter has been rapidly declining. Repeated privacy violations, the spread of misinformation, polarizing algorithms, and concerns over data collection and use have caused many users to...
Launching a community can be an exciting venture, but it requires careful planning and strategic execution. This Ultimate Checklist for Launching a Community, emphasizes the importance of clear communication and purpose. Before diving into the creation of your...
David DeWald is a pioneering online community professional with over 25 years of experience building, managing, and evolving digital communities of all sizes—some reaching millions of members. Since the late 1990s, he has partnered with diverse organizations and businesses to establish impactful online presences that foster engagement and growth. David is widely respected among his peers for his deep expertise in community strategy, engagement, moderation, and advocacy development. Beyond managing communities, he actively contributes to the industry through thought leadership, including public speaking, and blogging, sharing actionable insights to elevate the practice of Community Management globally.
Tim has worked with No Kid Hungry, Cinnabon, and Carvel Ice Cream where he lead the overall marketing vision, strategy and execution of social media activations, including blogger programs and influencer relationships. In the two years working directly on the No Kid Hungry campaign, Giving Tuesday fundraising increased from $56,000 to over $249,000 in 2015.
Previously the Director of Community for The Huffington Post, where he set strategy and oversaw a team of moderators, support and standards for the leading online news site with over 300 million comments and 70,000 bloggers. Prior to this position, Tim built and managed a community for Huffington Post's live streaming network, HuffPost Live, resulting in over 9,600 guests from more than 85 countries have joining live on-air and over 1.3 million comments on the platform.
